Frequently Asked Questions
- Are you serve only Online or do you have physical Shop?
- For communication which Language is prefered?
- We can help all queries in Turkish and English, also for other languages we can make best via google translator :)
- What are Shipment Options?
- We have various shipment opitons for different countries all options in our list are POST OFFICE services. For Different regions of world we offer different services and due to Fraud common at some counties, we may restrict shipment to those countries.
- Turkey: Deliveries commonly ship via Registered Air Letter or Parcel post, usually it takes 5-6 Business Day to reach receipent.
- Europe: Deliveries up to 2kg we ship via Cyprus Post Registered Air Letter or Parcel Post,usually it reaches destinations arround 10-12 days. Above 2kg we use EMS or EPG services of Cyprus Post and usually it takes 7 days to reach to destination.
- Other Country shipments, we use Registered Turkish Post for shipment, shipment way route is Local Post (www.posta.gov.ct.tr) > Istanbul International Hub(www.ptt.gov.tr) > SHIPPED COUNTRY INTERNATIONAL HUB(example for USA www.usps.com) > Local Post Service > Delivery to Customer, usually it takes 30 business day to reach customers at this countries. we are working on new courier options especially this type countries that we plan to announce soon.
- By 1st of April 2018 USA shipments only executed via EMS services up to 15KG, tracking can be followed at http://ips.cypruspost.gov.cy/ipswebtrack/
- Which Currencies do you accept?
- For Credit Card Payments or Cash Transfers you can pay in TRY, USD or EUR
- Do you have online Payment Accounts as Paypal or similar?
- Due to legal status of Paypal at Turkish banking sector, Paypal stopped service in this area, whenever they start again we'll add this payment opiton to list.
- Can you Ship Aerosol Paints, Flamable items or LIPO Batteries?
- WE CAN NOT AND WILL NOT SHIP and refund your credit card, any loss from this purchase will not be our responsibility.
For any other questions, please don't hesitate to contact.